Making a booking

  • Most of our homes have a 2-night minimum stay. One night isn’t enough time to understand the magic of Patan; There’s no maximum stay ; if you feel at home, stay as long as you like!

  • In order to secure your booking, a deposit should be paid in advance. The amount is proportional to your total bill. Until the deposit is paid, the apartment cannot be considered firmly hold nor reserved.

    Deposit amount requested

    • Short-term stays: 15% of the total amount

    • Long-term stays: $200 or 200€.

      To settle the remaining balance for your stay, please pass by our office on Swotha Square. You can pay cash in Nepali rupees, USD or Euros according to the exchange rate on the day of billing. You can also pay by credit card and bank transfer. If you prefer Paypal, please note that a 5% fee will be charged.

    The deposit paid at the time of your booking will be deducted from your final payment.

  • Deposit

    Short-term stays: 30% of the total amount
    Long-term stays: depending on booking value, between € 200 to 500€.

    The deposit is required to secure the booking.
    Online deposits are processed through the Cosy Nepal booking platform.

    Cancellation Policy

    More than 1 month before check-in:
    → 50% of the deposit is refunded

    Less than 1 month before check-in:
    → The deposit is non-refundable

    Additional Notes

    Our deposit is set at a fair rate. While we understand that cancellations may happen for valid reasons, this policy must be upheld. Each booking involves preparation time and blocks availability, and last-minute cancellations limit our ability to offer the space to other guests.

    Refund eligibility is determined by the accommodation provider according to the policy above. When applicable, refunds are technically processed via the booking platform.

    Long-term stays shortened to short-term stays:

    • The applicable short-term rate will apply for the actual duration of the stay

    • The deposit remains non-refundable unless one month’s notice is given prior to the revised departure date

    Airbnb bookings

    For bookings made via Airbnb, Airbnb’s cancellation and refund policies apply, as defined on the Airbnb platform at the time of booking.

    Currency note

    Our bank account is set in Euros but prices and deposits may be displayed in different currencies for convenience.
    Any currency conversion is handled by the guest’s bank or card provider.

  • We charge VAT (13% extra) as it is compulsory according to Nepali laws. Unless almost all other accommodation provider companies, we do NOT charge the extra 10% normally added to the bill for service charge. If you have appreciate the service of our staff, you can leave a tip in the common tip box provided, it is a nice reward for them ;-)

  • Yes! : running water, electricity, cooking gas, optical fiber Internet as well as trash collection fees are all included in the price. We also have on-call maintenance personal. Cleaning is included in the price 2 times per week for short term stay and 1 time per week for long term stay.

    NB: cleaning is not included in Narayan Jwagal House but can be requested as extra.

    NB2: electricity is included in the accommodation cost up to a reasonable limit. The monthly allowance for electricity usage is 5000 NPR for smaller accommodations and 10000 NPR for larger accommodations. If your usage exceeds this limit, the additional charges will be billed separately.

  • – Drinking water : 20 liters mineral jar water are being brought to each houses so that you don’t have to struggle bringing them in. Anytime you pick up one jar, please put 100 NPR in the box provided on the ground floor of each house. Everyone pays according to his own consumption.

    – Gas for gas heater : Gas for heater is also at everyone’s own cost. A bottle cost 2500 NPR; it can last between 2 weeks and a full winter depending on how warm you like to be. You can pay for your gas consumption at the end of your stay, along with your accommodation’s bill.

    – Cleaning: if you have a long term contract (usually > 6 months), cleaning is provided for free once / week. You can request additional session at the rate of 1500 NPR/ session.
    Cleaning is not included in Narayan Jwagal House but can be requested as extra.

  • Length-of-Stay Discount Policy

    We offer discounts based on the length of stay, provided the stay is in one single accommodation for the entire duration.

    Weekly stays (7 nights or more)
    – 15% discount compared to the standard nightly rate
    (Equivalent to one free night per week)

    Monthly stays (30 nights or more)
    – 40% discount compared to the standard nightly rate
    (Equivalent to one free week per month )

    Important notes

    • At Yatachhen House, only the weekly discount applies. Monthly discounts are not available.

    • Discounts are not cumulative and cannot be combined with any other discounted or already reduced nightly rate.

    • To qualify for the monthly discount, the stay must be booked as a full month (or more) from the start.
      Extensions added after an initial shorter booking do not retroactively qualify for the monthly rate.

    • For stays of more than six months, a long-term rate applies. Please contact us for details.

 

Directions

 

Airport shuttle

  • For a smooth arrival, we can organize an airport shuttle (especially useful at night!). Let us know your exact flight details and our driver will wait for you outside the airport entrance, holding a board with your name on it.

    Fares are as followed :

    • Day fare : 20 USD

    • Night fare : 25 USD (from 7PM to 7AM)

    This rate applies to a standard car that can accommodate up to three passengers, depending on the amount of luggage you have.

    If you prefer a bigger car or van, we can arrange one .

    • Day Fare: 30 USD

    • Night fare : 35 USD (from 7PM to 7AM)

    Important:

    • Do not pay the driver. Your fare will be settled with us after you have arrived and settled into your accommodation.

    • Do not give any money to anyone at the airport. If someone assists you with your luggage to the car, a small tip of 50 to 200 NPR (approximately $0.50 to $2) is appropriate.

    NOTE: Yes, our shuttle is more expensive than taking a cab directly at the airport .
    When booking our Airport Shuttle service, it includes round-trip travel for our driver, who often waits for extended periods holding a sign until the guest arrives. This commitment can occupy the driver for half a day. While taxis may offer a cheaper alternative (typically under $12), our shuttle provides added convenience by eliminating the need for negotiation and ensuring a direct transfer to your House.

    If you prefer the taxi option, that is absolutely no problem. Please feel free to call us as you're en route, and we'll provide directions to your driver.

  • Yes, our shuttle service costs more than jumping in a taxi from the airport.

    Here's why:

    When you book our Airport Shuttle, you’re not just paying for a ride—you’re ensuring a seamless and stress-free arrival. Our driver makes a round-trip journey and often waits patiently with a sign, sometimes for extended periods, to meet you upon arrival. This can occupy them for half a day.

    While taxis from the airport are typically under $12 and can be a more budget-friendly option, they require negotiation and may not always take you directly to your house.

    If you prefer to take a cab, that’s absolutely fine! Just give us a quick call when you’re on your way (or ask the taxi driver to do so), and we’ll be happy to provide clear directions to your driver.

    We’re here to make your arrival as smooth as possible—whichever option you choose!

 

Check-in / Check out

    • Check-in: 14:00 – 22:00
      Unfortunately, we are unable to accommodate late-night arrivals.

    In all cases, please make sure to always let us know about your approximate arrival time.

    • Check-out: By 12:00

    If you have any questions about your arrival time or require an exceptional adjustment to this schedule, feel free to reach out—we’re happy to help!

  • Early Check-in
    If your room is free and already prepared, you’re more than welcome to check in anytime in the morning. Please inquire about availability the day before your arrival. If the room isn’t ready, you’re still welcome to stop by our office to drop off your luggage and relax in our common living room/kitchen.

    Late Check-out

    We’re happy to offer it whenever the schedule allows.

    • Up to 1–2 extra hours is complimentary

      Please note that FREE late check-outs always depend on upcoming arrivals. We might need to adjust plans at short notice if a confirmed booking comes in.

    • Longer stays into the afternoon (before 7:00 pm) are possible with a half-day charge. In this case, your stay is guarantee.

    • After 7:00 pm, a full night rate applies


      Night Arrivals
      🚨 Please note: Except in exceptional circumstances, we cannot accommodate arrivals after 10:00 PM . Thank you for your understanding.

 

Amenities

  • When you arrive, a small starter pack will be waiting for you in the apartment: green tea, organic coffee, sugar, salt, oil, a bit of washing powder, and dish soap.
    These are provided to help you settle in, and are not replenished during your stay.

  • Our apartments are well furnished, so you shouldn't need anything major to live comfortably (hairdryer, bed linens, towels, fully equipped kitchen, etc.).

    Each apartment has its own unique style and personality, but they all offer the same level of comfort—good bedding, strong Wi-Fi, modern bathrooms with reliable hot shower, and more.
    We keep the decor relatively neutral, so you can easily personalise the space to your liking and add the little touches that will turn it into your own cozy cocoon.

  • All apartments come with two sets of towels (big and small), bed linens, duvets, and pillow covers for your convenience.

  • Winters in Kathmandu aren’t harsh, but houses here aren’t exactly known for their insulation—so it can still feel chilly indoors.
    For your comfort, we provide heaters. For long stays, gas is charged separately (NPR 2,500 per bottle).

    If you’re just staying a few nights, don’t worry—heater use (gas or electric) is included in the price.

    Many of our units are equipped with reverse AC for quick heating when you need it.

 

Electricity

  • All of our outlets support the most common plug types (UK, EU, US). You likely won’t need an adaptor, as our multi-plugs are compatible with all main plug types.

  • In Nepal, the electricity supply doesn’t always meet the demand. Thanks to Kulman Ghising's incredible efforts, load shedding has been significantly reduced, and we no longer struggle with power cuts as we once did. However, electricity cuts can still happen from time to time.

    No worries, though—we won’t leave you in the dark! All our apartments are equipped with battery-operated inverters. Even during load shedding, most lights and at least one plug in each room will stay powered up for your laptop, table lamp, or mobile charger.

    However, during power cut, heavy appliances cannot be operated! Items like toasters, electric heaters, irons, hair dryers, ACs, fridges and vacuums won’t work.
    Please don’t try to forcefully use them into inverter plugs as it could cause the system to crash, draining the battery and leaving you in the dark until the city’s power comes back.

  • Gas, water and electricity are very precious resources here in Nepal, we ask you to use them very conscientiously ;-) Small problems related to those resources can always happen, we are very reactive to fix things once informed but you need to be aware that Nepal is a country where you have to be adaptable ;-)

 

Cleaning / Laundry

  • We have two different systems:

    Short/ medium term : your accommodation will be cleaned for free twice/ week.

    Long term : your accommodation will be cleaned for free once/ week.

    Additional session can be requested (subject to our cleaning ladies' availability calendar). It will cost 15$/ session for the cleaning of the apartment + change of linens

    Note that our cleaning service do NOT include clothes laundry/ironing and cooking.

  • All our accommodations come with access to a washing machine, either inside the apartment or in the shared common areas. Feel free to use it as much as you need, completely free of charge. Just remember to bring your own laundry soap!

 

Getting around

  • We made a special guidebook for you. It includes all our secret tips and recommandations for nice local places to go for eating, drinking, visiting and shopping. Our guide book is 100% non commercial and uniquely made for you to take the best advantage of your stay in Patan. You will find a hard copy of our guide book, along with a home designed map in your accommodation on arrival.

    You can as well visit our team in our Cosy Nepal office everyday from 9' to 6' if you wish to have any specific advise or information. We will be delighted to share with you our personal knowledge of the area.

  • Thamel is about 5.5 km away, and getting there is easy. Depending on traffic, the trip—whether by taxi, motorbike, or bus—takes between 15 and 30 minutes.
    Staying in Patan is a great base, and you can easily pop over to Thamel whenever you fancy... though, to be perfectly honest, once you’ve experienced the charm of Old Patan, you might just find yourself never wanting to go to Thamel, except for the occasional night out. 😉

  • The airport is easily accessible to and from our places. Depending on traffic, it takes between 15 to 25 minutes to get there.

  • Taxis are available all day and night around Durbar Square and Patan Dhoka, and they’re pretty affordable. For example, a ride will cost you approximately:

    • 500–800 NPR to Thamel

    • 300–500 NPR to Babar Mahal

    • 600–900 NPR to Lazimpat

    • 900–1300 NPR to Bhaktapur

    • 600–900 NPR to the airport

    App such as InDrive and Pathao allow you to arrange motorbike or car travels everywhere inside the Valley.

    There are also two big public bus stations (just a 10-minute walk away from us): Lagankhel and Patan Dhoka’s bus parks. From there, you can easily head down to Kathmandu Ratna Park and other places around the valley.

 

The area

  • You can't find more authentic and traditional neighbourhood ! Once you have discover the old Patan, you will never want to stay in Thamel again! When staying in this part of town you are surrounded by Hindu temples, Buddhist stupas, monasteries, local food spots and hidden courtyards with secret paths. The vibrant local life of the Newars (the original ethnic group of the Kathmandu Valley) guarantees you a very rich cultural experience.

  • There are two exchange counters nearby (on Durbar Square and on Swotha Square). Their rates are as competitive as the ones you find in Thamel and they give a better rate than the counter available at airport. There are plenty of ATM nearby Durbar Square. Good to know: At most ATM in Nepal, maximum amount you can withdraw at a time is 10 000 NRP (75$)

  • The area is very well appointed: there is 1 big supermarket (called Bhatbateni supermarket) within 15 min walk from Swotha Square.

    There is also a KK Market just nearby Durbar Square (the equivalent of a 7/11, open everyday of the week from 6am to 11pm) and a lots of grocery shops and vegetable markets around.

    We are lucky to have some great restaurants and cafés around us - our specially curated guidebook will provide you with all our best recommandations in the area.

 

Cats & dogs

  • No need to be scared, the street dogs in Patan are super chill and totally part of the community, there's really nothing to worry about. They might bark to say "Hey, you're walking on our turf!"—but it's all in good fun, no anger involved. These dogs are sweet and non-aggressive, and we absolutely love them! Feel free to show them some love—they’ll be your new best friends in no time!

    If you are interested in being part in of our night feeding rounds or if you like to contribute to our feeding / sterilising campaigns, don’t hesitate to be in touch!

  • Yes, we do!
    At Yatachhen House you might meet our wonderful dogs: Bibi and Rosa. They are extremely friendly and love to run around, but mostly sleep all day :)

    Please note, monkeys occasionally visit, especially around Kwalkhu and Yatachhen, so keep an eye out for some curious visitors!

 

Safety

  • We’ve always found Patan to be a very safe and secure area. The strong Newari community and the fact that the area remains relatively unspoiled by mass tourism are two key factors that help keep any issues at bay. We’ve never had any problems ourselves, and let’s hope it stays that way!

    For extra security, many of our units are equipped with a safe to store your valuables.

  • We’ve never had any trouble in Patan and genuinely believe that the people here are incredibly peaceful and non-violent. In fact, it feels much safer than many western towns we’ve visited.
    The strong sense of community and respect among locals adds to the overall sense of security.
    Of course, we can’t be responsible for everyone’s behavior, as with anywhere, but overall, we feel confident that guests will have a safe and pleasant experience here.

  • You are more than welcome to drop your luggage at our Cosy Nepal office in Swotha Square, where we’ll store it safely in our secure storeroom while you’re away. However, please note that we cannot take responsibility for any valuable items, unless discussed and agreed upon in advance.

 

Random

  • It’s easier to get your visa on arrival rather than in your home country.
    To save you some more time, you can fill up this arrival form beforehand https://nepaliport.immigration.gov.np/on-arrival/IO01

    Depending on the duration of your stay, the visa fee ranges between $25 and $100 (to be paid in foreign currency only). Be sure to bring cash with you—it will save you time!

  • People often think that Nepal is a country where everything is cheap. Well, that’s not always the case. Sure, you can live here on a few bucks a day if you stick to local food and sip Nepali “Chya” all day long, but as soon as you want to treat yourself to some delicacies, enjoy a glass of wine, a good coffee, or splurge on some high-quality cashmere, be ready to spend anywhere between $30 and $60/day—easy.

  • Shooting, filming, or any form of content production is not permitted without prior written approval from Cosy Nepal.

    A dedicated shooting rate applies, starting from NPR 20,000 per day (flat fee), in addition to the accommodation cost. The final rate depends on the scope of the project.

    All details must be agreed in advance, including the number of crew members, equipment, and schedule.

    Approved shoots must be conducted with strict respect for the property and with no disturbance to other guests.

  • If you leave something behind, please let us know as soon as possible and we will do our best to locate it.

    Valuable items (such as electronics, jewelry, or documents) are kept for up to 90 days. Other items are stored for up to 30 days.

    After this period, we will be donating unclaimed items.