Frequently asked questions
Making a booking
+ How to secure my booking ? Do I need to make a deposit ?
If you book on Internet through Airb&b, you don’t need to send any deposit. Full payment will be made on the day of booking and your accommodation will be automatically reserved.
If you want to book your accommodation directly from our website, we will first send you a pre-confirmation email. To firmly confirm the booking, we will send you a Paypal deposit order of 50$,100$ or 200$ depending on the total cost of your booking. This amount is non refundable but will be entirely deducted from your final bill. Reservation is fully confirmed only after reception of the deposit. The offer received by email is subject to availability at the time of your answer;
+ What is the minimum/maximum length of stay ?
Minimum stay is 2 days in a row for short term accommodation (Yatachhen house, Dhakhwa House)
Minimum stay is 1 week for all our other accommodations (Sundhara house, Ombahal house, Mahaboudha house, Kulimha House, Amatya house, Kwalkhu House…)
There is no maximum length of stay, we are happy to welcome you as long as you wish.
+ How can I pay for my accommodations ?
For payment, please pass by our office on Swotha Square. You can pay cash in Nepali rupees, US$ or euros according to the exchange rate on the day of billing. You can also pay by credit card (13% VAT + 3.85% extra charge) or by Paypal (3.5% extra charge.)
+ Are taxes and service charges included in the price ?
We charge VAT (13% extra) as it is compulsory according to Nepali laws. Unless almost all other accommodation provider companies, we do NOT charge the extra 10% normally added to the bill for service charge. If you have appreciate the service of our staff, you can leave a tip in the common tip box provided, it is a nice reward for them ;-)
+ Are the house bills included in the price ?
Yes: running water, electricity, cooking gas, optical fiber Internet as well as trash collection fees are all included in the price. Depending on your length of stay, cleaning is also included in the price (2 times per week for stay < 6 months, 1 time per week for stay > 6 month).
+ What is not included in the price ?
– Drinking water : 20 liters mineral jar water are being brought to each houses so that you don’t have to struggle bringing them in. Anytime you pick up one jar, please put 100 NPR in the box provided on the ground floor of each house. Everyone pays according to his own consumption.
– Gas for gas heater : Gas for heater is also at everyone’s own cost. A bottle cost 2000 NRP; it can last between 2 weeks and a full winter depending on how warm you like to be. You can pay for your gas consumption at the end of your stay, along with your accommodation’s bill.
– Cleaning: if you have a long term contract (> 6 months), cleaning is provided for free once / week. You can request additional sesssion at the rate of 800 npr/ session
+ What is the discount policy ?
We offer discount according to your length of stay and when staying in one same accommodation. – 1 free day is offered per weekly booking (you pay 6 days instead of 7). – 1 free week is offered per monthly booking for stay < 6 months (you pay 3 week instead of 4). Please note that monthly booking discount is not offered in Yatachhen house and Dhakhwa House.
Please note that this discount is not cumulable with other type of discount (i.e. lower nightly rate.)
– For any stay above six months, you are eligible for long term rate.
+ What is the cancellation policy ?
– More than one month before check in : full refund
– From one month to one week before check in : 50% refund
– Less than one week before check in : no refund
Please note that deposit is not refundable but is entirely deductible from your final bill.
+ Which number should I call if I need help to find my house ?
If you are staying at Dhakhwa House: please give a call to your host, Prakash. His n° is (00977) 985 10 32 495 or (00977) (0)1 55 38 990
if you are staying at Kwalkhu House or Mahaboudha House, please give a call to the house managers: Prakash n° (00977) 985 10 32 495 or Nigen n° (00977) 984 31 29 617
For all other houses:
Sailesh or Sohan will receive your call. Please dial (00977) 986 0111 757 or (0)1 55 34 486; they will give the right indication to your driver or pick you up somewhere close by (Patan Durbar Square for example)
Alternatively, you can call Camille (00977) 981 39 01 670 or Jiten (00977) 985 10 45 338
+ Where Should I ask the taxi to drop me/ What is the address of your place
See contact section on our website and ask us to send you the right arrival/ direction PDF according to where you are staying
+ Can i book an airport shuttle to pick me up and drive me directly to my accommodation?
For a smooth arrival, we can organize an airport shuttle (especially useful at night!). Let us know you exact flight details and our driver will wait for you outside the airport entrance, holding a board with your name on it. Fares are as followed:
- day fare Nrp 1500
- night fare Nrp 2000 (from 7pm to 7 am)
Do not pay the driver, you will pay the fare to us after you have well arrived and settled in your new place. Do not give ANY money to anyone at the airport. If someone helps you to carry your luggage until the car, you can give a maximum of 50 NPR or 100 NPR (about 1 $) as a tip, certainly not the 1000 NRP they might try to get from you.
Check-in / Check out
+ What are the check-in and check-out times?
Check in is from 14.00 and check out is until 12.00
+ What about early check-in / late check-out ?
Early check in If the room is free and already prepared, you are more than welcome to check-in at any time in the morning. Please inquire about disponibility the day before checking in. If the room isn’t free, you can come to our office at least to drop your luggage and have some rest in our common living room/kitchen.
Late check out With great pleasure in itself but submit to availability.
Night arrival We do not accept late arrival (after 9pm) unless you book our airport shuttle or if you perfectly know the area. Taxi are generally not so handy with the intricate streets of the Old Patan so it can quickly become a nightmare to find the right place in the dark. On the contrary, our driver knows all our places and can lead you directly to your accommodation so the arrival isn't stressful.
+ Are the long term apartments drafty of pretty sealed ?
They are really nice and well furnished, you should not need any major thing to live comfortably there. We try to keep our apartment quite neutral in term of decoration so that everyone can adapt it to his own taste and add the little features that will transform it into a cocoon.
+ Do you provide bedsheets, duvet and towel ?
All the apartments are equipped with two sets of towels/bed sheet/duvet and pillow covers.
+ Is there gas heater provided in winter ?
We provide the heater but gas is at your own cost (2000Npr/ Bottle)If you are booked for a short term stay < 3 weeks, gas heater is included in the cost.
+ Do i need to bring an adaptor ?
All of our outlets work with the most common types of plugs (UK, EU, US.)
+ What is "Load shedding" ? How do we deal with it ?
In Nepal, the electricity supply is not high enough to meet the demand. In order to balance offer and demand, the government has established a schedule by dividing Kathmandu Valley in different areas (we are group 2) that each gets electricity during certain time of the day.
No worries, we won’t leave you in the dark! All our apartments are equipped with battery operated inverters. Even during load shedding, most of the lights and at least one plug in each room will work for laptop, table lamp and mobile charge.
During load shedding, it is impossible to use heavy appliances such as: toaster, electric heater, iron, hair dryer, fridge, vacuum, printer... If you try to do so, it will collapse the system, empty the battery and you will be in the dark until city line electricity comes back.
The schedule changes regularly ( more short-cut in winter - the dry season, much better in summer). You can download the updated pdf on internet (type Kathmandu load shedding- we are group 2). If you have a smartphone, you can download the App called “BATTI GAYO” (“the light is gone”) it is very useful to always know when to do your laundry or when you will be able to dry your hair!
+ A little line about ressources
Gas, water and electricity are very precious resources here in Nepal, we ask you to use them very conscientiously ;-) Small problems related to those resources can always happen, we are very reactive to fix things once informed but you need to be aware that Nepal is a country where you have to be adaptable ;-)
Cleaning / Laundry
+ When my accommodation is going to be cleaned ?
We have three different systems, whether you are booked for a short term stay (<3 data-preserve-html-node="true" weeks), medium term ( between 3 weeks and 6 months), or a long term stay (> 6 month)
Short/ medium term : your accommodation will be cleaned for free twice / week
Long term : your accommodation will be cleaned for free once/week. Additional session can be requested (subject to our cleaning ladies' availability calendar), it will cost 800NPR / session for the cleaning of the apartment + change of linens and 1200NPR if you also require laundry/ ironing.
+ Where can I do my laundry ?
All our accommodations have access to a washing machine, either in each flat (Sundhara House, Ombahal House) or in the common areas (Kulimha House, Yatachhen House, Dhakhwa House, Dhumbabal House.) You are welcome to use it for free as much as needed. You just have to buy your own soap.
+ Is the area far away from Thamel ?
It’s about 5 km away. Going to Thamel is easy and quick. Depending on the traffic, the trip- by taxi or bus- takes between 10 and 25 min. You can easily stay in Patan as a base and go to Thamel regularly.
+ Is the Old Patan far away from the airport ?
Depending on traffic, it takes between 15 minutes and half an hour to reach our places.
+ Is it easy to get around by taxi and public buses? How much does it cost?
Taxi can be found in Durbar Square and Patan Dhoka at all time of the day and night. there are relatively cheap: As examples, a ride will cost you between
- 350 NPR and 500 NPR to go Thamel
- 800 NPR and 1000 NPR to go to Bhaktapur
- 500 NPR AND 800 NPR to go to airport
There are two big public bus stations around (10 min walk away from us): Lagankhel and Patan Dhoka’ bus parks. From there you can go down to Kathmandu Ratna Park and to many places and villages around.
As a general fact, we highly discourage our guests to be systematically brought back by taxi or car until our front door (beside the first day of course!). The old Patan is a very fragile area that cannot handle too much traffic and pollution. Ask the taxi to drop you in Mangal Bazar (Durbar Square) or in Patan Dhoka and have a nice walk in all those beautiful small alleys and courtyards to reach our house, it is much healthier and enjoyable for all ;-)
+ What about the Old Patan ?
You can't find more authentic and traditional neighbourhood! Once you have discover the old Patan, you will never want to stay in Thamel again!
When staying in this part of town you are surrounded by Hindu temples, Buddhist stupas, monasteries , local food spots and hidden courtyards with secret paths. The vibrant local life of the Newars (the original ethnic group of the Kathmandu Valley) guarantees you a very rich cultural experience.
+ Is there ATM around? Where can I change money ?
There are two exchange counters nearby (on Durbar Square and on Swotha Square) Their rates are as competitive as the ones you find in Thamel and they give a better rate than the counter available at airport.
There are plenty of ATM nearby Durbar Square. Good to know: in most of the ATM in Nepal, maximum amount you can withdraw at a time is 10 000 NRP (100$).
+ Does the area have supermarkets/shops in walking distance ?
The area is very well appointed: they are 2 big supermarket within 15 min walk: Bhatbateni supermarket and Namaste supermarket (both nearby Patan Dhoka). There is also a KK Market just nearby Durbar Square (the equivalent of 7/11, open everyday of the week from 6am to 11pm) and a lot of grocery shops and vegetable markets around.
Cats & dogs
+ There are street dogs around, it scares me !
You should not be scared, street dogs in Patan are very well community-integrated and are all delightful creatures. At night, they hang out in crew which can be a little impressive but there are absolutely no reason to be worried. They might bark to say hello and to show that you are walking on their territories but it is never with anger. There are all very sweet and non aggressive; we love them and encourage you to treat them as much as you can… you will make many new friends!
+ Do you have animals in your properties ?
Only at Yatachhen House.
In Yatachhen courtyard, you will meet Yuri and Jimi. They are two wonderful dogs which makes a very happy team, always eager to play and run around. When you enter, they will often receive you with a little bark of contentment, nothing to be afraid of.
There are also a couple of cats that might enter your room to greet you. If you don’t like cats or are allergic, just don’t leave the windows open when you are away.
+ How safe is it to leave valuables inside our room while we are gone ?
We found Patan to be a very safe and secure area. The facts that the Newari community is very strong, and the place is thankfully still unspoiled by heavy tourism are two factors that have kept troubles away so far. We have never had any problem so let’s pray that it continues!
+ Is it safe to walk around at night ?
We have never had any troubles and believe that people here are amazingly peaceful and non-violent but we cannot be responsible of everyone’s attitude.
+ Can I leave some luggage in one of the house during the time I am trekking/travelling ?
You are most welcome to drop your luggage to our Cosy Nepal office in Swotha Square. Nevertheless, we decline all responsibility for valuable items.
+ How cold does it get inside the apartments ?
The outside temperature never go under 10°c in Kathmandu so don't worry it is not freezing...moreover if you are coming back from a trek where it has been been much much colder… From 15 of November to 15 of february, it does get a little cold so we provide gas heater and hot water bottles.
+ Visa: How do i get my Visa? What do I need to get it ?
Get it on arrival rather than in your country, it is more easy. It might take some time to stand in the line but nothing too bad. Depending on the duration of your stay, it cost between 30$ and 90$ (only to be paid in foreign currency). Don’t forget to bring two passport photos with you, it will save you time.
+ How much budget do I need daily?
People tends to think that Nepal is a country where everything is cheap. It is not the case. Of course you can live here for a few $ per day if you eat only local food and drink Nepali “Chya” all day long but but as soon as you want to indulge for some delicacies, drink a glass of wine or a good coffee, buy a good quality cashmire … be prepare to spend between 20$ and 50$ / day easily.